Abbey Park Bonfire Terms and Conditions

Abbey Park Bonfire & Firework Night Terms & Conditions

Free Carer Tickets:

Free Carer tickets MUST be accompanied by a paying customer - proof will need to be shown, in an form of the below:

Middle or higher care component of the Disability Living Allowance.
Higher mobility component of the Disability Living Allowance.
Personal Independence Payment.
Attendance allowance.
Certificate of visual impairment.
Letter from the hospital/doctor on headed paper to confirm that a customer needs a companion to attend.

By purchasing a ticket, on our website, or over the counter, you are agreeing to these terms and conditions:

Refunds and exchanges
Tickets cannot be refunded or exchanged – except if the event is cancelled.

Ticket purchases
It is the customer’s responsibility to check the accuracy of tickets at the time of purchase as any mistakes cannot be rectified after purchase.

Where there is a limit on the number of tickets available to purchase per customer, if this limit is exceeded the transaction will be cancelled.

Public recording
Ticket holders consent to filming and sound recording as members of the audience, without payment. Filming may be for future advertising, broadcasts, security or health and safety reasons.

Tickets agents and re-selling
Tickets are only valid if purchased from our official ticket agent, not through secondary ticketing websites. Tickets may not be re-sold for profit or commercial gain; this includes re-selling through secondary ticketing websites. Customers who have contravened these rules may be denied entry to the venue.

Damaged or lost tickets
An administration charge is applicable should lost or damaged tickets need to be reprinted.

Safety and security checks
For the safety of all customers, bags or items of clothing may be searched upon entering the venue.

Bags any bigger than 35cm x 25cm x 15cm (roughly the size of an A4 sheet of paper) will not be permitted into the venue, unless they are for medical use. If a bag is deemed too large by our security team, you may be refused entry.

Any items that are not permitted into the venue will be confiscated, these include: bags larger than 35cm x 25cm x 15cm, knives/weapons of any kind, sharp objects, aerosols, alcohol, illegal drugs/substances, glass, cans, thermos flasks, professional cameras, laptops/tablets, signs, flags, banners, fireworks, sparklers, flares, laser pens/pointers, air horns or any items management deem to be to the detriment of public security, safety or enjoyment.

Management does not accept responsibility for the loss of or damage to any personal property or for any liability.

Children
All under 14s must be accompanied by an adult, aged 18 or over. No under 14s are allowed in the standing area of the auditorium.

It is the responsibility of the lead booker to check the suitability of performances for children as refunds will not be given for this reason once purchased.

Opening times
Please note if the ticket states opening time, this is the time at which the site opens for access, not the start of any performances.

Admission
The management reserves the right to refuse admission to the venue and remove any ticket holder from the venue without refund, for reasons of public safety. This can include, but is not limited to, non-compliance with any entry protocols.

Food and drink
Only food and drink purchased at the event may be consumed inside the venue or grounds, with the exception of food and drink required on medical grounds. 

Event cancellation/postponement
If the event is cancelled, postponed or rescheduled, we will try to contact all customers, using information provided at the time of booking, as well as advertising this information on our website. We cannot guarantee that customers will be informed before the event date due to circumstances beyond our control.

It is the responsibility of the ticket holder to check before attending whether an event has been cancelled or rescheduled. Management accepts no responsibility for any additional costs (travel, accommodation etc.) incurred due to the cancellation.

Refunds for rescheduled or cancelled events
In the event of an event cancellation, customers will receive a full refund to the method of payment. Unless otherwise specified, tickets for rescheduled or postponed events will be valid for the new date and should be retained. For customers who are unable to attend the revised date will need to request a refund at least 30 calendar days before the revised performance date or by an earlier date, which will be communicated to you.

Changes to performances
On rare occasions it may be necessary to amend or make alterations to the published detail of the event, including advertised performers & times without being obliged to refund monies or exchange tickets.

Ticket offers and discounts
Where offered, offers are only applicable on full price tickets and only one discount can be given at a time. Offers are not available retrospectively and may be available for a limited time only.

Updating customer data
Customers are responsible for making sure the contact details held by the event team are up to date, to enable the customer to be contacted in the event of any changes or updates to the event.

Accuracy of information
Information, included on visitleicester.info is correct at the time of publishing and every attempt is made to ensure its accuracy. Management reserves the right to change and update information at any time, without notice, and is not liable for any subsequent omissions.

Competitions

If you have been entered into a competition to win tickets to the event. The winner will be notified within seven days of the closing date by the provider.

If the winner cannot be contacted and does not claim the prize within this time we reserve the right to withdraw the prize and pick another winner.

The winner will be notified of how and when they can collect their prize.
By entering competitions, the entrant is indicating their acceptance of these terms and conditions.

Any information provided by the winner will not be disclosed to third parties and will only be used by the event organisers for the purpose of this competition.

Leicester City Council reserves the right to change or modify these terms and conditions and reserves the right to cancel the competition if circumstances arise outside of our control.