Abbey Park Bonfire & Firework Night Terms & Conditions  

By purchasing a ticket, on our website, or over the counter, you are agreeing to these terms and conditions: 

Refunds and exchanges 
Tickets cannot be refunded or exchanged – except in the event of being cancelled.  

Ticket purchases  
It is the customer’s responsibility to check the accuracy of tickets at the time of purchase as any mistakes cannot be rectified after purchase. 

Where there is a limit on the number of tickets available to purchase per customer, if this limit is exceeded the transaction will be cancelled. 

Public recording 
Ticket holders consent to filming and sound recording as members of the audience, without payment. Filming may be for future advertising, broadcasts, security or health and safety reasons. 

Tickets agents and re-selling 
Tickets are only valid if purchased from our official ticket agent, not through secondary ticketing websites. Tickets may not be re-sold for profit or commercial gain; this includes re-selling through secondary ticketing websites. Customers who have contravened these rules may be denied entry to the venue. 

Damaged or lost tickets 
An administration charge may be charged should lost or damaged tickets need to be reprinted. 

Safety and security checks 
For the safety of all customers, bags or items of clothing may be searched upon entering the venue. 

To avoid delays please avoid bringing in large bags as they may not be permitted into the venue. If a bag is deemed too large by our security team, you may be refused entry. 

Any items that are not permitted into the venue will be confiscated, these include: knives/weapons of any kind, sharp objects, aerosols, alcohol, illegal drugs/substances, glass, laptops/tablets, fireworks, sparklers, flares, laser pens/pointers, air horns or any items management deem to be to the detriment of public security, safety or enjoyment. 

Management does not accept responsibility for the loss of or damage to any personal property or for any liability. 

Children 
All under 14s must be accompanied by an adult, aged 18 or over.  

Opening times 
Please note if the ticket states opening time, this is the time at which the site opens for access, not the start of any performances. Updated show times will be posted on the website as soon as they are available. 

Admission 
The management reserves the right to refuse admission to the venue and remove any ticket holder from the venue without refund, for reasons of public safety. This can include, but is not limited to, non-compliance with any entry protocols. 

Food and drink 
Only food and drink purchased at the event may be consumed inside the venue or grounds, with the exception of food and drink required on medical grounds and baby bottles.  

Event cancellation/postponement 
If the event is cancelled, postponed or rescheduled, we will try to contact all customers, using information provided at the time of booking, as well as advertising this information on our website. We cannot guarantee that customers will be informed before the event date due to circumstances beyond our control. 

It is the responsibility of the ticket holder to check before attending whether an event has been cancelled or rescheduled. Management accepts no responsibility for any additional costs (travel, accommodation etc.) incurred due to the cancellation. 

Changes to performances 
On rare occasions it may be necessary to amend or make alterations to the published detail of the event, including advertised performers & times without being obliged to refund monies or exchange tickets. 

Ticket offers and discounts 
Where offered, offers are only applicable on full price tickets and only one discount can be given at a time. Offers are not available retrospectively and may be available for a limited time only. 

Updating customer data 
Customers are responsible for making sure the contact details held by the event team are up to date, to enable the customer to be contacted in the event of any changes or updates to the event. 

Accuracy of information 
Information, included on visitleicester.info and Demontforthall.co.uk is correct at the time of publishing and every attempt is made to ensure its accuracy. Management reserves the right to change and update information at any time, without notice, and is not liable for any subsequent omissions. 

Competitions 
 
If you have been entered into a competition to win tickets to the event. The winner will be notified within seven days of the closing date by the provider. 

If the winner cannot be contacted and does not claim the prize within this time we reserve the right to withdraw the prize and pick another winner. 
 
The winner will be notified of how and when they can collect their prize. 
By entering competitions, the entrant is indicating their acceptance of these terms and conditions. 
 
Any information provided by the winner will not be disclosed to third parties and will only be used by the event organisers for the purpose of this competition. 
 
Leicester City Council reserves the right to change or modify these terms and conditions and reserves the right to cancel the competition if circumstances arise outside of our control.